Cancellation Policy

At Summit Phone Repair, we understand that unexpected situations can arise, and plans may need to change. However, cancellations can disrupt our schedule and impact other customers who are waiting for repairs. To ensure we serve all our customers efficiently, we have established the following cancellation policy.

Booking Fee: A non-refundable booking fee is collected at the time of scheduling to secure your appointment. This fee will be applied to your final repair charges. If you cancel your appointment or fail to show up, the booking fee will not be refunded.

Severe Weather Policy: During periods when the National Weather Service declares warnings or watches for our service region, we will not undertake any scheduled remote appointments. In such cases, we will reschedule your appointment to the next available time once it is safe for our technicians to travel.

Rescheduling: If you need to reschedule your appointment, please contact us as soon as possible. While we will do our best to accommodate your needs, the exact same appointment time or date may not be available.

No-Show Policy: If our technician arrives at the scheduled appointment location and is unable to contact you within 5 minutes of the agreed time, the appointment will be considered a "no-show." In this case, the booking fee will not be refunded, and additional service fees may apply for rescheduling.

We understand that emergencies and unforeseen events may occur, and we will work with you to find a solution. Thank you for your understanding and cooperation in helping us provide quality services to all our customers.