Cancellation Policy
At Summit Phone Repair, we understand that unexpected situations can arise, and plans may need to change. However, cancellations can cause disruptions in our schedule, which may impact other customers who are waiting for repairs. To ensure that we can serve all our customers efficiently, we have established the following cancellation policy:
- Cancellation Fee: If you need to cancel your appointment, please let us know at least 24 hours in advance. If you cancel with less than 24 hours’ notice or if our technician arrives at the scheduled appointment time and is unable to contact you within 5 minutes, a cancellation fee of $50 will be charged.
- During periods when the National Weather Service declares warnings or watches for our service region, we shall not undertake any scheduled remote appointments. In such instances, we shall reschedule the appointment to the most suitable time as soon as it is considered safe for our technicians to travel.
- Rescheduling: If you need to reschedule your appointment, please contact us as soon as possible so that we can adjust our schedule accordingly. We will do our best to accommodate your needs but please note that we may not be able to offer you the exact same appointment time or date as previously scheduled.
- No-show policy: If the technician fails to contact you at the agreed upon location and time within 5 minutes of the scheduled appointment time, we will consider this a “no-show” and the full amount of the service will be charged including parts and labor.
We understand that emergencies and unforeseen events may occur, and we will work with you to find a mutually agreeable solution. However, we appreciate your cooperation and adherence to our cancellation policy to ensure that we can provide quality services to all of our customers.